About

I am passionate about helping people create productive and positively viewed organisations. I’ve helped private and public sector organisations create exceptional and positive experiences for customers, embed operational excellence, create an environment where people can work more productively and are enabled to continually improve their work, and create a culture where people are more engaged.

I’ve worked extensively with executive leaders, senior leaders, operational managers, team leaders, frontline teams and technologists to help them bring organisational change and transformation strategies to life.

My approach to creating a sustained shift in organisational behaviour, mindsets, capability and culture is based on a sound understanding of human behaviour. My work draws on Systems Thinking Theories, Intervention Theory, Skilled Helper, Systems Leadership Theory, Vanguard Method, Lean, Kanban and Agile.

I enjoy building capability through transferring my knowledge, expertise, and skills and have extensive experience in:

• Organisational Health Analysis and Review
• Designing, Implementing and Supporting Change Management Strategies/Programs
• Understanding Current Culture and Cultural Transformation
• Managing Organisation Readiness
• Embedding Customer Centric and Continual Improvement Mindsets
• Designing and Implementing Productive Organisational Systems and Processes, Principles, Structures, Roles, Measures, and Tools
• Designing and Embedding New Ways of Working, Service Excellence, and Operational Excellence
• Digital Transformation
• Change Management and Program Management
• Strategic Advice
• Leadership and Team Development
• Facilitation, Coaching and Training
• Building Capability